Shipping

Shipping Times

We ship all orders from Hong Kong via Air Mail.  We do not ship items via courier or expedited shipping such as DHL or FedEx unless expressly requested. 

 

Asia                                                         2 weeks

US, CA, UK, AU, NZ                                2 - 3 weeks

Europe                                                     2 - 4 weeks

South America & Rest of the World       3 - 4 weeks

 

Please note if you haven't received your shipment by the delivery time stated above, please contact us by email and we will respond as soon as possible. Shipping times vary from country to country and will depend on your locality in your country.  We cannot guarantee that your item will arrive within the given time above, but we will endeavor to ensure that you receive your order promptly.

 

We ship all orders to the United States via Hong Kong E-Express with a tracking number.  E-Express shipments to the United States start with a flat fee of $3.5 for the first 50g in weight (an average pack of mouse feet weighs about 25g to 30g).  Shipping cost of items after that decrease proportionately.  For combined shipping, please ask before-hand and we will reduce the shipment cost of your items accordingly.

 

For all other countries, we do NOT ship our orders with a tracking number due to the unreliable nature of tracking to most countries and the disproportionate shipping cost to the products.  On a case-by-case basis, we will consider shipping with a tracking number if the amount of the order is large.  In circumstances where shipment by dedicated tracking services provided by the Hong Kong Post is cheaper than regular Air Mail, we will ship your order with a tracking number.

 

Shipping Costs

 

Your shipping costs are calculated by weight.  The heavier your order, the higher your shipping cost.  In particular, Master feet from Hotline Games comes in a dedicated wooden box which weighs 120+ grams.  On average, a pack of Hotline Games Competition feet weighs between 25 - 30 grams.